Frequently Asked Questions

Most Common Questions

• What currencies do you exchange?

  We exchange a wide range of currencies, including EUR, USD, CHF and many others. For a complete list of currencies and current exchange rates, visit our exchange rates page.

• What are your working hours?

  Our exchange office is open Monday to Friday from 08:30 to 17:00, Saturday from 08:30 to 14:00, and closed on Sundays.

• Do you charge a commission for currency exchange?

  No, we do not charge any commission for currency exchange. Our rates are transparent with no hidden fees.

• Do you offer special rates for larger amounts?

  Yes, we offer the possibility of negotiating favorable rates for larger amounts. Please contact us directly for more information.

• Do you offer bill payment services?

  Yes, in addition to currency exchange, we also offer bill and utility payment services in cooperation with PaySpot payment institution.

• How long does it take to process a payment order?

  Payment orders received on business days before 16:30 are processed the same day, while orders received after that time will be processed the next business day.

• What is the commission for bill payments?

  The commission amount is determined by PaySpot payment institution and may vary depending on the payment amount. For more precise information about commissions, please visit the PaySpot official website.